How long does it take to make?
If you are in urgent need of a kilt, we do stock some readymade standard size kilts. The readymade kilts are available at our Etsy Shop to purchase with postage to you within a couple of days. If you place an order via our website, choosing our stock tartan and standard sizes, it takes about 2 weeks to make the handcrafted outfit. Handcrafted items are sent first class recorded (UK) or international airmail tracked.
Bespoke orders are made-to-measure, therefore take longer. Please contact us, before placing an order, with your requirements and include the date that you need the kilt for. We aim to make the bespoke kilt 3-4 weeks before you need it (more for international orders). We recommend that you book into our diary early to avoid disappointment. We only take a limited number of kilts per week, to ensure the quality of the handcrafted items meet our high standards. Please note we do book up quickly in the summer months.
How do I pay?
Our online shop should handle payment for you for our stock items. For bespoke orders we take payment by PayPal and will send you an invoice when you place an order. You do not need a PayPal account to pay, you can pay the invoice using your debit or credit card.
Can I have my own tartan?
We can try and source your own family tartan on request. If you are not sure what tartan you require, we can find out which tartan is associated with your surname or can try to match a photo. If you have a plaid or a piece of tartan in the family, we are happy to use that for you. Whilst we can source most tartan, some are subject to copyright and are not available for purchase. You can supply the tartan yourself if you wish.
Do I need to come to see you for measurements?
No, most of our orders are via email or international orders, so there is no need to come and see us to take measurements. It is just 2 simple measurements that we need, and most people manage this themselves. You will need a tape measure though. We can send you instructions on how to measure via email.
Can I have a different colour waistcoat?
Yes, we can make you a bespoke waistcoat in tweed upon request. We do also have waistcoats of other colours in our shop. If you wish to purchase one of these, as part of a package, please contact us before ordering. Tweed Waistcoats will incur a supplement to the package price. Please see our Supplements and Extras page for more information.
Can I have different colour socks?
At present we only stock cream and black socks, though we do have a limited supply of charcoal and love green. We can put you in touch with someone who hand knits kilt socks, though there is a long delivery time for this.
How long is delivery?
We post our kilts using Royal Mail recorded delivery, which takes between 2-10 days. We do have a special delivery (next day) option, if you require it. International postage times vary, though we do take this into account when planning when to make your kilt. Courier services are available upon request.
Do I have to pay in full, and what about returns?
Payment is required in full and up front. We make bespoke items, ordering your tartan in and making items to your specifications, so unless the item is faulty, we do not accept returns. If you purchase stock items, we will accept returns if items are returned unworn and in a resalable condition.