How long does it take to make?
If you are in urgent need of a kilt we do have some in stock for postage within a few days. These are available at our Etsy shop. If you place an order via our website the outfit will be made within 2 weeks and delivered to you first class recorded (UK) or international airmail tracked.
Bespoke orders are made to measure and we ask that you contact us before placing an order. We ask you to provide the date that you need the kilt for, and we aim to make that kilt 3-4 weeks before you need it (more for international orders). We advise that you book in our diary early to avoid disappointment. We only take a limited number of kilts per week, to ensure quality remains high, and do book up quickly in the summer months.
How do I pay?
Our online shop should handle payment for you for our stock times. For bespoke orders we take payment by Paypal and will send you over an invoice when you place an order. You do not need a Paypal account to pay, you can pay the invoice using your debit or credit card.
Can I have my own tartan?
We can try and source your own family tartan on request, and if you are not sure what that tartan is we can try and find out which tartan is associated with your surname, or can try and match a photo. If you have a plaid or a piece of tartan in the family, we are happy to use that for you. Whilst we can source most tartan, some are subject to copyright and are not available for purchase. You can supply the tartan yourself if you wish.
Do I need to come see you for measurements?
No, most of our orders are international orders, so there is no need to come and see us to take measurements. It is just 2 simple measurements that we need, and most people manage this themselves. You will need a tape measure though.
Can I have a different colour waistcoat?
Yes, we can make you a bespoke waistcoat in tweed upon request. We do also have waistcoats of other colours in our shop. If you wish to purchase one of these as part of a package please contact us before ordering. Tweed Waistcoats will incur a supplement to the package price. Please see our Supplements and Extras age for more information.
Can I have different colour socks?
At present we only stock cream and black socks. We can put you in touch with someone who hand knits kilt socks, though there is a long delivery time for this.
How long is delivery?
We post our kilts using Royal Mail recorded delivery which takes between 2-10 days. We do have a special delivery (next day) option if you require it. International postage times vary, though we do take this into account when planning when to make your kilt. Courier services are available upon request.
Do I have to pay in full, and what about returns?
As with other purchases over the internet, payment is required in full and up front. We make bespoke items, ordering your tartan in and making them to your specifications so unless the item is faulty, returns are not accepted. Returns are accepted on stock items if returned unworn and in a resalable condition.